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Paying Invoices

ExpertMD makes it easy to pay invoices from medical experts. You can pay online with a credit card, debit card, or ACH bank transfer through Stripe’s secure payment platform.

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Paying online

1

Open the invoice

Navigate to Invoices in the sidebar and click the invoice you want to pay. You can also click the payment link in the invoice email.
2

Review the invoice

Verify the line items, amounts, and total before proceeding.
3

Click Pay Invoice

Click the Pay Invoice button to be taken to Stripe’s secure payment page.
Pay Invoice button on the invoice detail page

Pay Invoice button on the invoice detail page

4

Choose your payment method

Select your preferred payment method:
  • Credit or debit card — Enter your card details (instant processing)
  • ACH bank transfer — Enter your bank account details (3-5 business days processing)
Stripe hosted payment page with payment method options

Stripe hosted payment page with payment method options

5

Complete payment

Confirm the payment. You will receive a confirmation email and the invoice status updates to Paid.
Payment confirmation and invoice marked as paid

Payment confirmation and invoice marked as paid

For large invoices (over 5,000),ACHbanktransferissignificantlycheaper.TheStripefeeforACHisapproximately0.85,000), ACH bank transfer is significantly cheaper. The Stripe fee for ACH is approximately 0.8% capped at 5, compared to approximately 2.9% + 0.30forcreditcards.Ona0.30 for credit cards. On a 10,000 invoice, that is 5versus5 versus 320.

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Payment methods

Stripe processing fees are paid by the payer (you). These fees are separate from the 2% platform fee that ExpertMD charges the doctor.

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Payment receipts

After completing a payment, you receive:
  • An email confirmation from Stripe with a receipt
  • The invoice status in ExpertMD updates to Paid
  • A payment record is visible on the invoice detail page

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Troubleshooting

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My payment was declined

  • Verify your card number, expiration date, and CVC are correct
  • Ensure your card has sufficient funds or credit
  • Contact your bank to ensure they are not blocking the transaction
  • Try a different payment method

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ACH payment is taking a long time

  • ACH transfers typically take 3-5 business days to process
  • The invoice will show as Paid once the transfer clears
  • If it has been more than 5 business days, contact support

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Next steps

Invoicing

Understand invoice details and PDFs

Team Collaboration

Manage team members and collaborators