> ## Documentation Index > Fetch the complete documentation index at: https://learn.expertmd.io/llms.txt > Use this file to discover all available pages before exploring further. # Billing & Payment FAQ > Frequently asked questions about the 2% platform fee, payouts, payment methods, refunds, and invoicing. # Billing & Payment FAQ ## Fees ### What fees does ExpertMD charge? ExpertMD charges a **2% platform fee** on each invoice payment. This is deducted from the doctor's payout. There are no monthly subscription fees for doctors. Attorneys have free and paid subscription tiers for team features. ### Who pays the platform fee? The 2% platform fee is deducted from the doctor's payout. The attorney pays the full invoice amount. Stripe processing fees (approximately 2.9% + $0.30 for cards, or 0.8% capped at $5 for ACH) are also incurred. ### Are there any hidden fees? No. The 2% platform fee is the only fee ExpertMD charges. Stripe processing fees are charged separately by Stripe and are clearly shown during the payment process. Platform fee calculation breakdown ## Payouts (Doctors) ### How long do payouts take? After the initial verification period (7-14 days for new Stripe Connect accounts), payouts typically arrive in your bank account within 2 business days. ### When do I receive my payout? Payouts are automatic and follow Stripe's rolling payout schedule. You can view your payout schedule in your Stripe dashboard. ### Can I change my payout bank account? Yes. Go to **Billing > Go to Stripe Dashboard** and update your bank account information. Changes take effect for future payouts. ## Payment methods (Attorneys) ### What payment methods are accepted? ExpertMD accepts credit cards, debit cards, and ACH bank transfers through Stripe. ### Which payment method should I use? For small invoices, credit or debit cards offer instant processing. For invoices over $5,000, ACH bank transfer is significantly cheaper (0.8% capped at $5 versus approximately 2.9% + \$0.30 for cards). ### Can I pay by check? ExpertMD does not currently support check payments through the platform. All payments are processed through Stripe. ## Invoicing ### Can I edit an invoice after sending it? No. Once an invoice is sent (finalized on Stripe), it cannot be edited. If changes are needed, void the invoice and create a new one. ### How do I void an invoice? Open the invoice and click **Void Invoice**. The attorney is notified and the invoice is marked as void. ### How long are PDF download links valid? PDF download links from invoice emails are valid for **90 days**. After that, you can still download the PDF by logging in to ExpertMD. ## Refunds ### Can I get a refund? Contact support at [support@expertmd.io](mailto:support@expertmd.io) to request a refund. Partial and full refunds are supported and processed through Stripe. ### How long does a refund take? Refunds typically take 5-10 business days to appear on the original payment method, depending on the bank or card issuer. ### What happens to the platform fee on a refund? The platform fee is refunded proportionally. If a full refund is issued, the entire platform fee is returned.